Shipping and Return Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-5 business days. Shipments occur Monday-Saturday depending on the shipment method selected at checkout. Please allow an extra week for processing if we are experiencing a high volume of orders (we will notify you of any delays by email).

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
USPS Priority mail 3-5 business days Based on total order weight
UPS Ground 3-5 business days Based on total order weight
Free Shipping over $100 3-5 business days Free

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours

Customs, duties, and taxes

Brown Sugar Doc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Brown Sugar Doc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Issues with products are reviewed on a case by case basis.

International Shipping Policy

Shipping outside of the U.S. is calculated at checkout.

Returns Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Brown Sugar Doc, 51 Pleasant Street.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Brown Sugar Doc, accessible from www.whoisgtg.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

While we do offer replacements on products that are damaged during shipping or that are failing (for instance, an emulsion that has separated) we do not offer refunds or accept returns for variations in viscosity, scent, color-these will all vary from batch to batch. Natural ingredients are not identical and can cause variations in the final products, just as one orange is different from another.

You are entitled to request a replacement on refund of Your Order within 10 days without giving any reason for doing so. We reserve the right to review refund/replacement requests on a case by case basis.

The deadline for requesting a replacement or refund on an Order is 10 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: whoisgtg@gmail.com

We will reimburse You no later than 14 days from the day on which We receive your request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a refund of replacement, please make sure that:

  • The Goods were purchased in the last 14 days
  • Product is in its original packaging. If damaged, you must provide pictures of the damages incurred
  • Product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Digital purchases cannot be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

51 Pleasant Street #1059 Malden, MA 02148 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy,

Please contact us: By email: whoisgtg@gmail.com

51 Pleasant Street #1059 Malden, MA 02148 USA

Thank you for shopping at Brown Sugar Doc. The following terms are applicable for any products that You purchased with Us.

Last updated: January 20, 2021

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